FAQ

Creating your account takes just a few minutes. Click the "Sign Up" button on our homepage and fill out the registration form with your basic information—name, email, date of birth, and address. You'll need to be at least 18 years old and provide accurate details since we'll verify this information later.Choose a strong username and password, then confirm your email address by clicking the link we send you. Once that's done, you can make your first deposit and start playing immediately. The entire process is secure and straightforward, designed to get you gaming as quickly as possible.Remember to keep your login credentials safe and never share them with anyone. Your account security is our top priority, and we use advanced encryption to protect your personal information.

New players can claim our generous welcome package starting with a 222% match bonus up to $2,000 plus 22 free spins on Fortunate Buddha. This bonus typically applies to your first deposit and gives you extra playing power right from the start.We also offer a $25 no deposit bonus with code WATER25 for eligible players who have made at least one previous deposit. This bonus comes with 60x wagering requirements and a maximum cashout of $180, giving you a risk-free way to try our games.Additional welcome bonuses may be sent via email after you join, potentially bringing your total welcome package value up to $1,000. Keep an eye on your inbox and our promotions page for exclusive offers tailored just for you.

No deposit bonuses let you play real money games without risking your own cash. To claim one, simply enter the provided code (like WATER25) in the cashier section of your account. These bonuses are typically available to players who have made at least one successful deposit in the past.Each no deposit bonus comes with specific terms—usually 60x wagering requirements and a maximum cashout limit of $180. This means you'll need to play through the bonus amount 60 times before you can withdraw any winnings, and your total withdrawal from the bonus can't exceed $180.Important note: you generally can't stack multiple free bonuses. You'll need to make a deposit between claiming consecutive no deposit offers. Always check the specific terms for each bonus code before claiming.

We support a wide range of payment options to make banking convenient for all players. Credit cards include Visa, MasterCard, and American Express. For digital payments, we accept Skrill, Neteller, ecoPayz, and eZeeWallet.Cryptocurrency enthusiasts can deposit and withdraw using Bitcoin, Bitcoin Cash, and Litecoin, often with faster processing times and lower fees. We also offer traditional options like bank transfers and checks for players who prefer conventional banking methods.Deposit processing is typically instant for most methods, while withdrawal times vary by payment type. Crypto withdrawals are usually the fastest, often processed within 24-48 hours, while traditional methods may take 3-7 business days.

Wagering requirements determine how much you need to play through before withdrawing bonus winnings. For example, a $25 bonus with 60x wagering means you must bet $1,500 total ($25 x 60) before cashing out.Not all games contribute equally to wagering requirements. Slots count 100% toward your playthrough, meaning every dollar you bet on slots counts as a full dollar toward meeting the requirement. Table games like blackjack and video poker only contribute 10%, so a $10 bet would only count as $1 toward your wagering.Track your progress in the "My Account" section where you can see exactly how much wagering you have left. Focus on slots to meet requirements faster, and remember that your bonus funds and any winnings from them are locked until you complete the playthrough.

Absolutely! Our platform is fully optimized for mobile play, whether you're using an iPhone, Android device, or tablet. You can access all your favorite games directly through your mobile browser—no app download required.The mobile experience includes the same game selection, banking options, and customer support features as our desktop site. Slots, table games, and live dealer options all run smoothly on mobile devices with crisp graphics and responsive controls.Your account syncs seamlessly between devices, so you can start a gaming session on your computer and continue on your phone without missing a beat. Mobile deposits and withdrawals work exactly the same as on desktop, giving you complete gaming freedom on the go.

Our game library is powered by Real Time Gaming (RTG), a leading software provider known for high-quality slots, table games, and specialty games. You'll find hundreds of slot titles ranging from classic 3-reel games to modern video slots with progressive jackpots.Table game fans can enjoy multiple variations of blackjack, roulette, baccarat, and poker. We also offer video poker, keno, and scratch cards for players who want something different. Popular slot titles include Achilles, Buffalo Mania Deluxe, and Fortunate Buddha.New games are added regularly, so there's always something fresh to try. RTG games are known for their engaging themes, bonus features, and fair play, with random number generators ensuring every spin and hand is completely random.

Yes, we operate under proper licensing and regulation, ensuring a safe and fair gaming environment for all players. Our games use certified random number generators (RNGs) that are regularly tested for fairness and randomness.We follow strict data protection protocols and use advanced SSL encryption to safeguard your personal and financial information. Your funds are kept in segregated accounts, separate from operational funds, providing an extra layer of security.Regular audits ensure we maintain the highest standards of fair play and responsible gaming. We're committed to transparency and operate with full regulatory compliance to give you peace of mind while you play.

Account verification (KYC - Know Your Customer) is a standard security procedure that protects both you and the casino. You'll typically need to verify your identity before making your first withdrawal, though we may request verification earlier in some cases.Required documents usually include a government-issued photo ID (driver's license or passport), proof of address (utility bill or bank statement from the last 90 days), and sometimes a photo of the payment method you used for deposits.Upload clear, color photos or scans of your documents through your account dashboard or email them to our support team. Verification usually takes 24-48 hours once we receive all required documents. This one-time process ensures the security of your account and enables faster future withdrawals.

Most technical issues can be resolved quickly with a few simple steps. If games won't load or run slowly, try clearing your browser cache and cookies, then refresh the page. Make sure you're using an updated browser version for the best performance.For mobile issues, close other apps running in the background and ensure you have a stable internet connection. If you're experiencing deposit or withdrawal problems, double-check that all your payment information is entered correctly and that your payment method is active.If problems persist, our customer support team is available 24/7 via live chat, email at info@jackpotcapitalsupport.eu, or phone at 1-800-571-7009 (toll-free) or 1-678-349-0095. We'll help diagnose and resolve any technical issues quickly so you can get back to playing.

We take responsible gaming seriously and offer several tools to help you maintain control over your gambling. You can set daily, weekly, or monthly deposit limits directly in your account settings to manage your spending automatically.Self-exclusion options are available if you need to take a break from gaming. You can temporarily suspend your account for periods ranging from 24 hours to several months, or permanently close your account if needed.We also provide links to professional gambling support organizations and encourage players to gamble only with money they can afford to lose. If you ever feel your gambling is becoming a problem, reach out to our support team—we're here to help connect you with appropriate resources.

Our customer support team is available 24/7 to help with any questions or concerns. The fastest way to get help is through our live chat feature, available directly on the website. You'll typically connect with a representative within minutes.For non-urgent matters, email us at info@jackpotcapitalsupport.eu. We respond to emails promptly, usually within a few hours during business hours. For phone support, call our toll-free number at 1-800-571-7009 or our regular line at 1-678-349-0095.Our support team can help with account questions, bonus inquiries, technical issues, payment problems, and general gaming guidance. They're knowledgeable, friendly, and committed to resolving your concerns quickly and professionally.